Welcome to Luster.pk! We are dedicated to providing you with an excellent shopping experience, which includes efficient shipping and a clear return policy. Please read the following terms carefully to understand our policies regarding shipping and returns.
Shipping Policy
Processing Time: All orders are processed within 24 hours. Orders are not shipped or delivered on weekends or holidays.
Shipping Time: Once your order has been processed, it will be shipped within 24 days. Please note that delivery times may vary depending on your location and other external factors.
Shipping Charges: Shipping charges for your order will be calculated and displayed at checkout.
Order Confirmation: After placing your order, you will receive an email confirmation. Once your order has shipped, you will receive another email with tracking information.
Return Policy
At Luster.pk, we want you to be completely satisfied with your purchase. If you are not satisfied, you may be eligible for a return under the following conditions:
Return Conditions
Return Window: You have 7 days from the date you received your order to initiate a return.
Eligibility: Returns will only be accepted if the product is incorrect, damaged, or defective upon receipt. No returns will be accepted if the product delivered matches the order placed by the client.
Condition: The product must be unused and in its original condition with all tags attached.
Return Process
1. Lodge a Complaint: To initiate a return, you must first lodge a complaint by emailing us at [sales@luster.pk](mailto:sales@luster.pk) within 7 days of receiving your order. Please include your order number, details of the issue, and any relevant photos.
2. Return Confirmation: Our team will review your complaint and confirm whether we are accepting the return. If approved, we will provide further instructions on how to return the product.
3. Return Shipping: Return shipping costs are the responsibility of the customer unless the return is a result of our error (e.g., you received an incorrect or defective item).
4. Inspection and Refund: Once we receive the returned product, we will inspect it and notify you of the status of your refund. If the return is approved, we will process your refund to the original payment method within a certain number of days, depending on your card issuer’s policies.
If you have any questions about our Shipping and Return Policy, please contact us at: hello@luster.pk
Thank you for shopping with Luster.pk! Your satisfaction is our priority, and we are here to assist you with any concerns or questions you may have.