Welcome to Luster.pk! These terms and conditions outline the rules and regulations for the use of Luster.pk’s website, located at www.luster.pk.
By accessing this website, we assume you accept these terms and conditions. Do not continue to use Luster.pk if you do not agree to all of the terms and conditions stated on this page.
Introduction
Luster.pk is an online store specializing in the sale of footwear including Kaptaan Chappal, Kheri, and other leather products in Pakistan. By using our website and services, you agree to comply with and be bound by the following terms and conditions.
General
Eligibility: You must be at least 18 years old to use this website. By using this website, you represent that you meet this age requirement.
Accuracy of Information: We strive to ensure that the information on our website is complete, accurate, and current. However, there may be instances where information is inaccurate, incomplete, or outdated. We reserve the right to correct errors and update information at any time without prior notice.
Products
Product Descriptions: We attempt to be as accurate as possible in our product descriptions. However, we do not warrant that the product descriptions or other content on this site is accurate, complete, reliable, current, or error-free.
–Pricing: Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue a product without notice at any time.
Availability: We cannot guarantee that all items displayed on our website are in stock. In case of unavailability, we will notify you as soon as possible and offer alternatives or a refund.
Orders and Payment
Order Acceptance: Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or decline your order for any reason.
-Payment: We accept payments through various methods including credit cards, debit cards, and other payment gateways. Payment must be received by us prior to our acceptance of an order.
Shipping and Delivery: We strive to deliver your purchased items in a timely manner. Delivery times are estimates and can be subject to delays. We are not responsible for delays caused by unforeseen circumstances beyond our control.
Returns and Refunds
Returns and Refunds: No refunds or returns will be entertained if the product delivered matches the order placed by the client. Exceptions will only be made if the product is incorrect, damaged, or defective upon receipt.
Return Process: To claim a refund, email us at [sales@luster.pk](mailto:sales@luster.pk) to discuss the issue. We will confirm if we are accepting the return or not. If approved, we will proceed further with the return process.
Refunds: Upon receiving and inspecting the returned product, we will process your refund. The refund will be made to the original payment method within a certain number of days, depending on your card issuer’s policies.
Shipping Costs: Return shipping costs are the responsibility of the customer unless the return is a result of our error (e.g., you received an incorrect or defective item).
Privacy Policy
Your use of the website is also governed by our Privacy Policy. Please review our Privacy Policy, which details how we collect, use, and protect your personal information.
Intellectual Property
Ownership: All content on this website, including text, graphics, logos, images, and software, is the property of Luster.pk and is protected by intellectual property laws.
Use of Content: You may not reproduce, distribute, modify, or create derivative works of any material on this website without prior written consent from Luster.pk.
Limitation of Liability
Luster.pk shall not be liable for any damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Luster.pk has been advised of the possibility of such damages.
Changes to Terms and Conditions
Luster.pk reserves the right to update or modify these terms and conditions at any time without prior notice. Your use of the site following any such change constitutes your agreement to follow and be bound by the terms as changed.
If you have any questions about these Terms and Conditions, please contact us hello@luster.pk